Refund policy

Last updated: 24 September 2026

Cancellations

You can cancel an order any time before it ships. Write to us at support@cookdtv.com or message us on WhatsApp at 9884344221 to ask for a cancellation.

Once an order has shipped, it can't be cancelled.

The refund for a cancelled order is processed to your original payment method within seven (7) working days of us approving the cancellation request.

Refund timeline

Refunds are processed to your original payment method. The amount will reflect within 3–7 working days, depending on your bank. For prepaid RTO (return to origin) orders, refunds are processed after verification.

Damaged or wrong items

If your order arrives damaged, or is not what you ordered, you can have it replaced or refunded — your choice.

By damaged we mean the masala pack itself: torn, split, leaking or open. The outer carton often takes a knock in transit, and a dented or torn carton is not a damaged order as long as the packs inside are intact.

Write to support@cookdtv.com or message us on WhatsApp at 9884344221 within 7 days of delivery, with photographs of the packs and the carton. We can't take a damage claim after that, because we can't tell what happened to the packs once they've been with you a while. Photographs let us sort it out quickly and help us take it up with the courier.

A refund is processed to your original payment method; a replacement is sent at no extra cost.

Product quality / taste concerns

Taste preferences vary from person to person. Refunds are not applicable for taste-related concerns.

Unserviceable orders

If an order can't be delivered because of pincode restrictions, we'll process a full refund.

Promotional discounts and coins

Discounts and coin redemptions must be applied at checkout. Coins can't be converted to cash. Refunds won't include the value of expired promotional benefits.